Electronic Payments Specialist I

Banking 3, Role B

Fully Remote due to evening hours in shift

The Electronic Payment Specialist is responsible for performing operational support duties of the Wire Transfer Department and performing duties in supporting Commercial Cash Management Automated Clearing House (ACH) processes. Under minimum supervision, effectively process wire transfer instructions through the Wire Transfer System.

Responsible for accurate initiation, verification and releasing of Fed wire payments to and from the Federal Reserve System and Correspondent Banks to meet the established cutoff times. Work closely with the Treasury Department in monitoring the Reserve Account Balance while ensuring compliance with the Federal Reserve guidelines.

Effectively communicates with Account Officers in securing Approvals for overdraft and non balance account conditions. Monitors the status of wires including the Online OFAC queue, secure appropriate approvals and release wires according to established OFAC guidelines.

Investigates and researches disputes, and suspicious or fraudulent issues in accordance with state and federal regulations.

Adheres to department guidelines, policies, procedures and regulatory requirements governing Wire Transfer Operations while maintaining maximum level of quality, timeliness of work and provide optimum customer service and satisfaction.

Responsibilities include effective analysis of online information to accurately execute payments to correspondent banks, analysis of online information and resolution of customer issues.

Minimum Qualifications Include:

Minimum Associate Degree in business or finance related field, or equivalent of 2+ years in related field
Accredited ACH Professional (AAP) NACHA certification a plus.
Bank Experience required
Knowledge of Payments Industry required
Knowledge of Microsoft Office suite– intermediate-advanced Excel skills required
Ability to Multi-Task
Well Organized
Good communication/customer service skills
Strong Analytical Skills
Problem Solver

AA/EOE

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