Notice of Collection of Personal Information

To Applicants for Employment Positions or Independent Contractor Engagements

This Notice of Collection explains how HomeServe USA, its subsidiaries, and its affiliates (“HomeServe”, “we” or “us”) collect and use your personal information when you submit it to us by website, email, paper, or other method to apply for employment with HomeServe or for work as an independent contractor. Note that, in most cases, we will supplement the information you provide with other personal information from third parties we select, such as background check information providers, from third parties that you instruct or authorize to send information to us, and from publicly available information.

If you are a prospective employee, the categories of personal information listed below that we receive will be used to assess your suitability as a HomeServe employee, to evaluate your qualifications for available or anticipated employment positions at HomeServe, and for the purposes of complying with applicable laws. Unless you direct otherwise in writing, we may (but are not obligated to) retain the personal information you provide to consider your eligibility for any available or anticipated employment positions at HomeServe. If your application is successful, your personal information will form part of your employment records and will be retained by HomeServe accordingly.

If you are a prospective independent contractor, the categories of personal information listed below that we receive will be used to assess your suitability for available or anticipated engagements to perform work for HomeServe as an independent contractor, and for the purposes of complying with applicable laws. Unless you direct otherwise in writing, we may (but are not obligated to) retain the personal information you provide, and we may use that information to consider your eligibility for any available or anticipated engagements to perform work for HomeServe as an independent contractor. If your application is successful, your personal information will form part of our records and will be retained by HomeServe accordingly.

Once employed by us or working as an independent contractor, the categories of personal information we may collect and process (but only to the extent and in a manner that is consistent with applicable law) are as follows:

Personal identifiers and demographics. We collect personal identifiers (such as your name, contact information, Social Security number, driver’s license number, and passport number) and demographic information (such as your date of birth). Sensitive identifiers such as Social Security, passport, and driver’s license numbers should only be collected when there is a need for those identifiers (for example, to comply with immigration requirements or for the purposes of obtaining background checks).
Job preference information. We will receive the information you submit about your job preferences (such as the posting and description of the job to which you apply, your compensation expectations, and your preferred start date).
Professional, employment, and education information. We collect professional and employment-related information (such as information in your cover letter and resume/CV and a list of skills) and education information (such as certifications, license, academic transcripts, and confirmations of attendance at an educational institution).
Health information. We may receive health-related information from you that is relevant to your application, such as when you provide information about your ability to perform certain job functions, the need for accommodations, or a disability.
Protected class information. We may receive protected class information from you as defined by applicable law (such as race, gender, copies of citizenship and right to work information, and veteran status).
Comments. We receive any comments and messages you submit along with your job applications.
Background check and public records information. With your permission, We may receive information contained in background check reports and in public government records (such as work history, credit history, driving records, criminal records, and court records).
Publicly available information. We may review publicly available social media pages and other public Internet postings, to the extent permissible under applicable law.
Video recordings and scripts. We may collect audio and video recordings submitted by applicants to assess suitability, communication skills, and qualifications. If hired, these recordings will become part of your employment records and be retained by HomeServe.
Inferences from the information listed above. We may use the information listed above to make inferences about your behavior and aptitude for employment-related decisions. For example, we will use the professional, employment, education, and background check information to evaluate your qualifications for employment with HomeServe.
Signature Data. We collect your signature and related authentication details in connection with any documents you electronically or physically sign and provide to us. This information may be used to maintain the integrity of our processes, enforce rights, prevent fraud, and validate your identity.

In addition, we may automatically collect other categories of personal information when you use a HomeServe website to submit your application to us. We use this information to provide and improve our website and job application processes, for anti-fraud purposes, and to create aggregate internal reports on website usage and activity, such as views of certain job postings. These additional categories may consist of:

Online identifiers. We may collect your IP address and other online identifiers when you use HomeServe websites.
Website activity information. We may monitor and collect HomeServe website activity information, such as website clicks, content and page views, and the website each visitor visited prior to our website.

If you have any questions concerning the above, please contact our Chief Compliance Officer or reach out to us at privacy@homeserveusa.com.

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