At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.

AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:

Medical, Dental, Life and AD&D Insurance
Potential for remote work & flexible work schedules
Pre-Tax & Roth 401(k) plan with company match
Health Spending Accounts with company contribution & Flexible Spending Accounts
Company Paid Short-term & Long-term disability
Paid time off
Tuition reimbursement & company-paid training programs
FREE AAA membership & travel / product discounts

Job Responsibilities

30% Business Relationship Management-  Develop and manage the relationship with internal and external partners as a trusted advisor. Align technology and business priorities and serve as the voice of the business line. Provide direction and goal setting on strategy and operations. Apply business line knowledge to the development of a comprehensive Technology strategy.

30% Application and Project Support- Serve as the subject matter expert and application administrator for business line specific technology. Assist in the implementation of business line technology projects. Develop a quality system for the operations of core systems applications including a combination of policy, procedure, training, and accountability. Implement checks and balances to manage risk as it relates to applications systems operation and availability.

30% Solution Architecture- Determine which application, platform, and technology can be used to meet business requirements. Participate on corporate architecture review board. Responsible for building, publishing, and utilization of the service catalog. Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools trend analysis and metrics reporting and through regular engagement with stakeholders.

10% Leadership-Identify, recruit and retain top performing employees; manage nonperforming employees in accordance with company policy. Manage with the intent to motivate, train and develop. Provide timely, constructive feedback regarding progress of work and performance. Make well informed decisions, demonstrate initiative, use sound judgment, exhibit autonomy, and execute.

Job Specific Requirements

Experience in managing and supporting core business systems.
Proficiency with contemporary technology integration strategies.
Working knowledge of IT relationship management or project portfolio management.
Strong interpersonal skills to balance expectations with business requirements.
Knowledge of data analytical tools.
Demonstrated ability to communicate complex ideas and issues in a simple and straightforward manner.
Aptitude to set targets for service delivery and drive accountability for continuous improvement.
Must be a self-starter, capable of handling multiple projects simultaneously in a fast paced environment.
Must be personable, approachable, enthusiastic and a relationship builder.
Demonstrated ability to successfully manage organizational change.
Ability to comfortably interact with senior management personnel.
Project management experience is highly desirable.
Staff management experience a plus. ITIL Certification is a plus.

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