At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.

AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:

Medical, Dental, Life and AD&D Insurance
Potential for remote work & flexible work schedules
Pre-Tax & Roth 401(k) plan with company match
Health Spending Accounts with company contribution & Flexible Spending Accounts
Company Paid Short-term & Long-term disability
Paid time off
Tuition reimbursement & company-paid training programs
FREE AAA membership & travel / product discounts

AAA Western and Central New York has been in business for over 120 years and is a staple to the WNY and CNY communities. We are seeking an inspiring and innovative Director of Insurance. This is an exciting opportunity to have a significant impact on the long term growth of AAA and driving strong performance results. AAA is a team, growth and entrepreneurial- oriented organization that has a passion for supporting our associates and members. Personal lines Insurance leadership experience required.

Job Responsibilities

30% Leadership: Lead a team of sales and service professionals providing guidance, development and support focused on building a trusted advisor member centric culture. Identify, recruit and retain top performing employees; manage non-performing employees in accordance with company policy. Mange with the intent to motivate, train and develop. Provide timely constructive feedback regarding progress of work and performance focused on profitability and Member centric sales and service

25% Business Development: Develop and execute sales and marketing initiatives to drive growth and revenue targets. Identify and pursue new business opportunities in the insurance market. Analyze and interpret data to identify sales opportunities for sales leadership team. Monitor and forecast sales and revenue monthly, quarterly, and annual sales revenue targets. Assist in execution of marketing strategy. Formulate polices and procedure for sales and service. Analyze industry related market research to determine product offerings.

25% Technical Knowledge: Monitor key performance indicators and implement strategies to improve operational efficiency. Ensure compliance with applicable state and federal regulations, AAA quality standards, and underwriting guidelines. Effectively provide timely sales and service analysis with easy to understand interpretation and visualization for sales leadership. Collaborate with carriers in product and development teams to design and launch new insurance products to the agency.

20% Membership Sales: Support Club wide priority to membership sales and retention through collaboration with other business stakeholders. Set performance objectives for sales and service team to convert membership calls to insurance quotes.

Job Specific Requirements

Proficiency of Microsoft Office products.
Some travel required within the Club territory.
Excellent analytical and problem-solving skills.
Proven experience in all aspects of planning and implementing sales strategies.
Demonstrated ability to lead and develop a results-oriented team with strong accountability for results.
Demonstrated ability to serve as a collaborative partner across business functions.
Proven experience in customer relationship management.
Strong knowledge of insurance products, regulations, and industry best practices.
Exceptional communications and negotiations abilities and Proven track record of driving results and managing change.

Compensation

The mid-market salary range for this position is $125,434.00 to $139,371.00 , plus an annual bonus. Starting salary is dependent on several factors including previous work experience, specific industry experience, and skills required. Our benefits package includes, but is not limited to, health and dental insurance, 401(k) plan with competitive match, fully paid group life insurance, short and long term disability insurance, travel discounts and a free AAA membership.. To learn more visit: www.aaa.com/careers.

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